Guarantee Policy

Putting Customers First

Silk Road Enterprises has always believed that providing customers with superior service is the key to building loyal relationships. Our customer-centered philosophy is embraced whole-heartedly and is evidenced by the policies we stand behind, including:

  • 100% Satisfaction Guarantee - If you're not satisfied with a product you purchase from us just e-mail us why and you can return it to us for a replacement or a full refund of the product price.
  • 7 Day a Week Customer Service Support - If you ever have a question about a product, wish to place an order, or check on the status of your order, you can e-mail us anytime at info@silkroadenterprisecn.com. We will be happy to help you.

Since our inception, we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.

 

Returns Policy
If you are dissatisfied with your merchandise, you may return it for a replacement or refund of your full merchandise cost. It's part of our no-risk customer guarantee.

 

NOTE: All shipping and handling charges are excluded from our guarantee. Always inspect your item on arrival. This guarantee is only valid if you advise us within 5 business days of arrival of your artwork at the original shipping address.